Who is Good Sustainable Mood?
It is a registered trademark of Elena Prestigiovanni’s ED STORE. We operate the goodsmood.it site (the “Site”) and when you purchase a product from the site (“Product”), you purchase it from us.
We are a company registered in the register of companies in Italy with the number REA 269525. Our registered office is Strada Repubblica, 97 Parma. Our VAT number is 02820680342.
If you need to contact us, please see our Contact page for a list of the different ways you can get in touch with us.
Why We Apply Terms And Conditions
We apply terms and conditions (“terms and conditions”) for several reasons:
- They contain the rules that apply to your use of the Site, including materials you may post on the blog and in reviews;
- they define the rules that apply to your purchase of a Product;
- They contain information that we are required to communicate to you, for example, your rights under the Italian Consumer Code.
If you use the Site, purchase a Product or upload any material on the Site, you confirm your acceptance of the terms and conditions then in force. They are legally binding on both.
Therefore, please read on and click here to print or save them if you prefer. Our terms and conditions were updated on March 30, 2020. Contact us if you have any questions about this.
The terms and conditions go hand in hand with some other documents which contain other important information:
- Our delivery policy, which illustrates the various methods of delivery of a Product and any locations excluded from the delivery service or any additional costs (“Delivery Policy”);
- Our return policy, which explains how to return a Product in certain circumstances, including why you changed your mind, under the terms of consumer contracts (“Return Policy”).
In addition to these terms and conditions and the above provisions, the Italian Consumer Code (Legislative Decree 206/2005, and subsequent amendments) will apply, with particular reference to its Chapter I – Consumer Rights.
Order a product in pre-order or ready for delivery from us: how the contract works.
When we sell you a Product, just like any other purchase, there is a contract for that sale. This section of our terms and conditions explains how.
Your order for a Product through the Site is an offer to purchase that product from us. When we receive your order, we send you an order confirmation email containing, among other information, each Product you have requested to purchase, its price (including taxes), shipping costs and estimated delivery date. This order confirmation e-mail constitutes our acceptance of your offer. At this point, a contract will be entered into between us whereby you purchase and we sell the Product you have requested to purchase.
The contract may be terminated by you or us without incurring any liability until we ship the Product to you. If you wish to terminate the contract, please send an e-mail to firstname.lastname@example.org. In the event that the contract is terminated by you or us within 7 days of the purchase date, we will send you a refund within 14 days, including any shipping costs you have paid.
Price And Payment
The price of the Products will be that indicated, from time to time, on our Site, except in cases of obvious error. These prices are inclusive of VAT but do not include shipping costs, which will be added to the total due. See our Delivery Policy for more information on this.
Our Site contains a large number of Products and it is always possible that, despite our efforts, an incorrect price may be indicated for some of the Products on our Site. We normally check prices as part of the shipping process so that, if the correct price of a Product is lower than the indicated price, we will charge you the lower amount when we ship the Product. If the correct price of a Product is higher than the price indicated on the Site, we will contact you to ask if you wish to proceed with the order at the correct price, or if you prefer to cancel the order (in which case you will have to place a new order, if you still want purchase the Product). In the latter case, we will send you a refund within 14 days, including any shipping costs you have paid.
We accept payments using the methods indicated here.
By placing an order on the Site, you confirm that the payment details you provide are valid and that when the order is accepted and processed by us, the payment will be made in full.
Availability And Delivery Of Products
Delivery dates are estimated and are not guaranteed. Subject to stock availability, we undertake to ship an ordered Product on the first following working day.
We always try to fulfill orders, but our only liability to you in the event that a Product is no longer available, or if we are unable to supply a particular Product for any reason, is to ensure that we do not charge you. of the product.
Our delivery service in Italy by ordinary mail is free above 90.00 euros. For orders of less than 90 euros the rate in Italy is 6.90 euros with a supplement of 1 euro for the islands. The rate in the EU is 16.90 euros. Delivery times in Italy are between 1-3 working days for garments in stock (in Europe 3-7 working days), for pre-orders the estimated delivery times can be read in the section dedicated to the garment in Pre-order. Some locations may not be reachable by the delivery service. For more information on the various delivery methods, rates and restrictions you can contact us at email@example.com.
I have changed my mind about my order – I would like to return the product and get a refund
Under the rules of the Consumer Contracts you have up to 14 days from the date of receipt of certain products to notify the retailer that you have changed your mind and wish to return the product. product categories. This means that you cannot change your mind and return any of the following products:
- Products that have been customized for you, including items that have been adapted or modified by you
- Products which, by their nature, cannot be returned for reasons of hygiene and health protection and which have been opened after delivery
If you change your mind, you are required to return the Product to us. Until you decide whether or not to return a Product to us, remember that the Consumer Contract Rules require you to treat it with care.
This does not mean that you cannot try on how the Product fits or verify that it is suitable for you. We simply ask you to treat our products with the same care you would if you were in our stores. Therefore, we ask you not to remove the labels, not to tamper with the stickers or hygienic seals and to keep the original packaging as intact as possible.
All shipping costs for returns are the responsibility of the consumer. If you have not treated the Product carefully and are returning it to us damaged, we may sue you for damages.
To communicate your intention to return the purchased product (s), send us an e-mail to firstname.lastname@example.org. Keep a copy of the cancellation email.
Within 14 days of receiving your e-mail or Cancellation Form informing us of your intention to return the product (s), we will send you a refund not including the shipping costs of the Product. However, we will not send you any refunds until we have received the Products or proof that the Products have been shipped from you.
Refunds are credited via the payment method used to place the order. If you’d rather exchange the Product(s) rather than receive a refund, please see the section below.
I like the product i ordered – but i would like a different size / color
If you wish to exchange the Product for one of a different size or color, please return the original Product together with your request within 14 days from the date you received the Product. Follow the above procedure to cancel the order and at the time of cancellation and let us know that you prefer to change the item rather than receive a refund.
If the size / color you requested in exchange is not available, we will notify you and send you a refund as an alternative.
Problems related to the order
It is important that the instructions for use and care of each Product are followed correctly.
For clothing, it is important to strictly follow the washing instructions indicated on the label. Each piece of clothing undergoes a thorough test wash and quality control in each production batch before leaving the factory. For accessories, it is important to follow the manufacturer’s instructions on any restrictions on use.
You are required to take reasonable care of the product you have purchased. We assume no liability to you if the problem with the Product is caused by incorrect or negligent use.
However, we also realize that sometimes things don’t go according to plan. If you have a problem with the Product, please contact us, as described below and we will try to help you.
“I have received a defective Product”
The products are protected by a legal guarantee of conformity pursuant to articles 128 and subsequent of Legislative Decree 206/2005. If you believe that the Product you received is defective, please contact our customer service by e-mail at email@example.com. Our staff will tell you how to proceed. Include as much detail as possible about the defect.
“I received the wrong Product in my order”
If you have received a wrong Product in your order, please contact our customer service at firstname.lastname@example.org. We will advise you on how to return. Include as much detail as possible about the wrong item.
“A Product is missing from my order”
The items you order don’t always ship all at once, so check your packing slip and shipping emails to see if any of the items will arrive separately.
If an item is indicated on the packing slip that should be contained in the package, but is missing, contact our customer service at email@example.com, who will remedy the error as quickly as possible.
Our Responsibility To You
We have prepared the material on our Site to the best of our ability. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or fitness for any particular purpose. If you find a problem, please do not hesitate to let us know and we will do our best to resolve it.
If necessary, we can suspend access to our Site to perform routine or emergency maintenance. We will not be liable if, for any reason, our Site is not available.
We will not be liable to you for any errors or omissions or any technical problems that may occur, or for any use by you of the material on the Site, on any website linked to it or any material published on it.
In the event of our non-compliance with these terms and conditions, we will only be liable for any losses you suffer as a result, to the extent that they are a foreseeable consequence for both of you when you ordered the relevant Product or otherwise used the Site.
Our total liability to you in relation to an order placed by you for a Product will be limited to the amount you paid for the Product. These limitations and exclusions do not affect your legal rights and are valid only to the extent permitted by applicable law. Nothing in these terms and conditions will limit our liability for personal injury or death caused by our negligence.
Since we sell Products exclusively for personal use, our liability to you cannot, for any reason, include any commercial damage such as loss of data, loss of profits, loss of sales or interruption of business.
Your Use of the Site
“Good Sustainable Mood” is a registered trademark of Ed Store by Elena Prestigiovanni. Ed store by Elena Prestigiovanni is the owner or licensee of all trade names, trademarks, company names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights that appear on our Site.
You are authorized to use the material on the Site in a very limited manner: solely to use the Site as intended and in accordance with these terms and conditions for your personal and non-commercial use. Nothing more, nothing less! You may not otherwise copy, reproduce, republish, download, publish, disseminate, transmit, make available to the public, or otherwise use any part of our Site.
Publish reviews and comments on our blog – respect the laws, the rules of good education and civil coexistence!
Some areas of the site allow you to post content. We want all users of the Site to have a pleasant experience, so you must strive to ensure that your content (hereinafter, the “Content”) does not:
- Contain any material that is defamatory of any person, obscene, offensive, derogatory or provocative in nature;
- Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- Violate any copyright, database right or trademark or any other intellectual property right of any other person;
- Will be threatening, offensive or harmful to the privacy of others, or cause unnecessary annoyance, inconvenience or anxiety or likely cause of annoyance, annoyance, embarrassment or irritation to any other person;
- They will be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they come from us, if this is not the case; or
- They will be used to transmit, or cause the sending of any unsolicited or unauthorized advertising or promotional material.
Who owns the published content
By submitting Content you grant us (and our group of companies) a royalty-free, perpetual, non-exclusive, irrevocable license to reproduce, modify, translate, make available, distribute and sublicense the Content, in whole or in part and in any form, for marketing purposes in our proprietary materials and on social media.
You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages paid to us by a court and all monies paid by us as a result of any agreement entered into by us due to:
- Any complaint by any third party that claims that your Content is defamatory, offensive or harassing, or of an obscene or pornographic nature, or is illegal or constitutes a violation of any law, regulation or code of conduct;
- Any claim by third parties that your Content violates the copyrights or other intellectual property rights of third parties; is
- Any third party claims that your Content violates any privacy or confidentiality rights.
Removal of Content
We reserve the right to refuse to post Content on the Site or to remove Content already posted on the Site, even if we do not actively moderate the content posted.
Please do not attempt to republish Content that we have refused to post on the Site or that we have previously removed from the Site.
Virus, Hacking, Scraping
You are not allowed to misuse our Site by deliberately introducing viruses, trojan horses, worms, logic bombs, keystroke loggers, spyware, adware or other material that is harmful or technologically harmful. You must not attempt to gain unauthorized access to our Site, the Server on which our Site resides, or any server, computer or database connected to our Site. You must not conduct attacks against our Site through a denial-of-service attack or a distributed denial-of service attack.
By violating this provision, you may be committing an offense under the Italian criminal code. We will report any violations to law enforcement authorities and cooperate with these authorities by communicating your identity to them. In the event of such a violation, your right to use our Site will be revoked immediately.
Furthermore, we expressly prohibit the use of any type of data acquisition technology to emulate our Site, for any reason.
Third Party Services
We may, from time to time, make certain services provided by third parties available through our Site. To access these services, you must register with these third parties and deal with them directly.
We have no control over the content of the sites of these third parties or the provision of such services. Consequently, your use of these services is at your own risk and we do not accept any responsibility for these services or for any loss or damage that may arise from your use of them.
Events beyond our control
We will not be liable for any failure or delay in the performance of any of our obligations to you which is caused by events beyond our reasonable control, including acts of God, fire, flood, bad weather, explosions, wars, acts of terrorism, industrial disputes, or acts of local or central governments or other competent authorities.
Should any of these terms and conditions be found to be invalid, the remaining terms and conditions will continue to be valid to the fullest extent permitted by law.
These terms and conditions constitute the entire agreement between you and us relating to the supply of Products and / or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether they are accepted or not by one of our employees.
Our right to change these terms and conditions
We may revise and change these terms and conditions from time to time. You will be subject to the terms and conditions in effect at the time you order our Products or otherwise use the Site.
Law and jurisdiction
These terms and conditions are subject to Italian law. We will try to resolve any disputes quickly and efficiently. If you are dissatisfied with the way we have handled any dispute and you wish to take legal action, you must go to the court of the city where you are domiciled.
Procedura di reclamo
If you are not satisfied with your purchase, you can make a return in accordance with our returns policy. If you are not satisfied with the response received or with any other aspect of your experience with Good Sustainable Mood, you can contact us by writing to firstname.lastname@example.org.
After receiving your complaint, we will send you a confirmation email within 24 business hours (e.g. if we received your complaint at 5pm on Friday, you would receive the email by 5pm on the following Monday )
If your problem is easy to solve, we will contact you suggesting a solution within 72 hours from the sending of the confirmation e-mail.